Welcome to the Venue Magic support pages. If you do not find the answer to the problem you have please email support@venuemagic.com
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For those who have not upgraded to VenueMagic V3 you may need the 2.6 version setup files at somepoint. They can be downloaded from the following links:
VenueMagic V2.6 Express
VenueMagic V2.6 Classic
VenueMagic V2.6 DMX+AV
VenueMagic V2.6 DMX+AV2
VenueMagic V2.6 SC+
VenueMagic V2.6 SC+2
System Requirements:
- Pentium 2.0 GHz or above
- 2048 MB RAM (More if using recording or Video)
- Minimum 200MB hard drive storage
- DirectX 8.1 or higher
- Windows XP, Vista, Windows 7 (32 Bit and 64 Bit supported), Windows 8 (32 Bit and 64 Bit supported), Apple Mac (using Parallels for Mac)
- Spare USB port (for VM-USBDMX-01 interface) – 500 mA power required
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Audio/Video Codecs
Although VenueMagic should be find with just the standard windows codecs installed we can highly recommend installing the K-Lite Codec Pack which gives you every popular codec currently available. More information on the K-Lite Codec Pack can be found here http://www.codecguide.com/download_kl.htm and a direct mirror download to the Mega K-Lite Codec Pack can be download from here http://downloads.ddigest.com/software/download.php?sid=1089&ssid=0&did=5&rid=178216
DMX King Ultra DMX Micro – USB to DMX Cables
To use your DMX King Ultra DMX Micro USB to DMX Cable with VenueMagic Show Control please select Enttec DMX USB Pro in Supported Devices.
Weigl Hardware Configurator: Click Here to Download
MIDI Controller Requirements
VenueMagic receives and detects MIDI Channel Messages as it’s primary mechinism for External MIDI Control. Controllers such as the Rolls MidiBuddy only send messages on a single Channel and therefore can only function for a single external control like a single cue button. When evaluating MIDI controllers you should make sure that the device is either programable or sends a variety of Channel Messages.
Using Venue Magic on Apple Mac through Parallels.
If using Parallels on a Mac you must disable home profile sharing for your virtual windows instance. (see image below)
VenueMagic V3 Update Links
VenueMagic V3 Lite (Express)
VenueMagic V3 Classic
VenueMagic V3 AV
VenueMagic V3 AV2
VenueMagic V3 Professional (SC+)
VenueMagic V3 Professinal 2 (SC+2)